Soft
Skills (Inter-Personal Skills or People Skills):
Soft Skills include
the ability to communicate effectively, build
rapport, persuade people of your position or ideas without alienating them, get
along with a wide variety of people, be an effective contributor on teams, and lead
teams to achieve exceptional results. Soft skills are those skills that generally allow
you to be considered a colleague that people want to work with. With the use of
soft skills you can move effectively and smoothly through a wide variety of social
and professional situations with a wide variety of people, and you can advance
your technical-management career. STCI provides training, coaching, facilitation,
and conflict resolution in these soft skills for engineers, scientists, and
technologists, and for those non-technical people who deal with engineers,
scientists, and technologists.
Effective Communication:
The ability to
communicate with other people such that people listen to you with their "mental
filters" open. Effective Communication does not necessarily guarantee that people
will agree with you, but it does guarantee that they will "hear" and hear you with an
open mind...and that is the beginning of real influence and leadership.
Individual Contributor: Someone who is paid for the
individual work they do. For example, if your performance review and salary
increase are directly dependant upon what you specifically do, then you are in
individual contributor. If, on the other hand, your performance review and salary
increase are directly related to what others have done as a result of your direction,
you are not an individual contributor, you are a manager. If furthermore, your
performance review and salary increase are a direct result of certain tasks you do
and certain tasks others do as a result of your direction then you are both an
individual contributor and a manager.
Individualistic Laws of
Communication: There
are indeed laws of human communication. They can be divided into two major
categories; Individualistic Laws of Communication and Relativistic Laws of
Communication. Individualistic Laws of Communication define specific ways in
which human communication works regarding you and only you. Through these
laws you will understand what you can control about the way you communicate
and how to make your communication more effective.
Relativistic Laws of
Communication:
Specific ways in which human communication works that involve you as well as
others. These laws define the way the "relationship" process works when two or
more people are communicating. With these laws you will understand what you can
do to influence and enhance the communications between yourself and others.
Universal Models of Communication: Human communication can be described using
specific models, similar to the models that describe the universe or quantum
mechanics. There are several descriptive models that will enhance your
understanding of how effective human communication takes place and how to
achieve communication success.
STCerri
International
Attention: Steven Cerri
231 Market Place, Suite 320, San Ramon, CA 94583
Office: 925-735-9500, Fax: 415-276-3183
Mobile: 415-320-2731, Email: steven@stcerri.com
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